Guest Blog with NCC Group
Author: John Parkinson, NCC Group
During the Cloud World Forum event in London on 24 July, we discussed the opportunities for Software as a Service businesses to become more successful. Focussing on the neglected issue of commercial security, we asked how the SaaS market can provide answers to potential supply failure in the market. By anticipating, understanding and addressing the risks for customers who rely on outsourced application services, we argued that providers can contribute more to enhancing trust and confidence in the Software as a Service market.
How are SaaS businesses reacting to the issue? In our experience, there are three broadly different attitudes:
- It was Mark Twain who perceptively wrote that ‘Denial ain’t just a river in Egypt’. The Risk Deniers perform according to type in asserting that it just won’t happen. ‘I haven’t failed yet and have no plans to do so’. Said with conviction it is likely that they have convinced themselves. As Isaac Asimov once wrote, they cling to the view that the easiest way to solve a problem is to deny it exists
- The largest group, the Agnostics, take a more considered view. They concede the possibility and see the wisdom of having a plan, but only if someone raises the question. Whether hoping against hope, firmly in the wait and see camp or just too busy with other stuff, they generally accord with the opinion elucidated by TS Eliot that humankind cannot bear too much reality.
- Last but by no means least are the Innovators. They align instinctively to the perspective of Peter Drucker that innovation is the specific instrument of entrepreneurship. Salmon Software is one good example of a business that recognises this. John Byrne, the Salmon MD says ‘we understand the needs of our customers and the potential impacts of them not having access to the application’. Similarly Wazuko MD, Simon Hill asserts that the objective is ‘to show our existing customers and prospects that stepping into the cloud with Wazuko is simple and secure.’ Operating in a highly regulated sector of finance is Banking system provider, Mambu. MD Eugene Danilkis in a blog article commented: ‘Regulators have rightly recognised the critical role that technology providers play to support key business processes. In turn, technology providers need to ensure consistent and reliable delivery of these services that financial institutions depend on to reinforce trust and extend the potential for future innovation and growth.’
As a SaaS Provider, which category do you fall into – a Denier, an Agnostic or an Innovator And which type of business would you trust when outsourcing your software services?
Original NCC Group blog here
NCC Group were a Visionary Sponsor at the Cloud World Forum 2015, which took place on the 24th – 25th June.
The Cloud & DevOps World Forum delivers speed and continuous delivery to Europe’s Digital Enterprises, and will take place on the 21st – 22nd June 2016, at Olympia in London.